Retail workflow map
Assortment management
Assortment planning:
Create data-driven assortment plans across all your channels, regions, and stores, and forecast key market positions using reliable analytics and AI tools.
Pricing optimization:
Optimize pricing across products, customer segments, and sales channels with comprehensive sales, pricing, and profitability analytics and AI-powered predictive modeling.
Product launch management:
Reduce time to market with transparent, centralized, automated product launches and seamless collaboration between departments.
Sales performance monitoring:
Monitor every aspect of retail sales to increase profitability: track orders and customers, salesperson performance, best-selling products and categories, store financial KPIs, and more.
Assortment management
- Create data-driven assortment plans across all your channels, regions, and stores, and forecast key market positions using reliable analytics and AI tools.
- Optimize pricing across products, customer segments, and sales channels with comprehensive sales, pricing, and profitability analytics and AI-powered predictive modeling.
- Reduce time to market with transparent, centralized, automated product launches and seamless collaboration between departments.
- Monitor every aspect of retail sales to increase profitability: track orders and customers, salesperson performance, best-selling products and categories, store financial KPIs, and more.
Procurement and logistics
Vendor sourcing and purchasing:
Build smooth purchasing processes and keep products available in your stores by automating purchase requests, vendor onboarding, contract approvals, invoice processing, and more.
Logistics management:
Deliver goods to stores and distribution centers quickly and cost-effectively with automated workflows for route planning, costs, orders, and related activities.
Partner management:
Access up-to-date information on vendors, suppliers, manufacturers, and distributors in one centralized solution, and communicate clearly and efficiently through the partner portal.
Agreement management:
Keep contracts, agreements, and supporting documents together in a secure database. Save time by automating contract approvals and other document management workflows.
Procurement and logistics
- Build smooth purchasing processes and keep products available in your stores by automating purchase requests, vendor onboarding, contract approvals, invoice processing, and more.
- Deliver goods to stores and distribution centers quickly and cost-effectively with automated workflows for route planning, costs, orders, and related activities.
- Access up-to-date information on vendors, suppliers, manufacturers, and distributors in one centralized solution, and communicate clearly and efficiently through the partner portal.
- Agreement management: Keep contracts, agreements, and supporting documents together in a secure database. Save time by automating contract approvals and other document management workflows.
Store management
Franchise management:
Apply consistent principles and operating standards throughout your network, with effective communication and collaboration between stores and teams across locations.
Inventory control:
Track product inventory in real time to prevent delivery delays, fulfill orders on time, and avoid overspending and overstocking.
Asset management:
Track your store's physical and digital assets to improve efficiency and maximize utilization.
Store management
- Franchise management: Apply consistent principles and operating standards throughout your network, with effective communication and collaboration between stores and teams across locations.
- Track product inventory in real time to prevent delivery delays, fulfill orders on time, and avoid overspending and overstocking.
- Track your store's physical and digital assets to improve efficiency and maximize utilization.
Marketing
Customer information management:
Understand customers, interests, and buying behavior through social activity, email engagement, online and in-store purchases, wish lists, ratings, reviews, and loyalty information.
Segmentation:
Segment audiences by demographics, location, and buying behavior, then deliver personalized offers through the right channels at the right time.
Campaign management:
Create and automate multichannel campaigns for each segment. Plan marketing spending, track results, and monitor return on investment.
Loyalty program management:
Introduce omnichannel loyalty and rewards programs, including points, discounts, and gifts, to engage customers throughout their online and in-store journeys and on special occasions.
Marketing
- Understand customers, interests, and buying behavior through social activity, email engagement, online and in-store purchases, wish lists, ratings, reviews, and loyalty information.
- Segment audiences by demographics, location, and buying behavior, then deliver personalized offers through the right channels at the right time.
- Campaign management: Create and automate multichannel campaigns for each segment. Plan marketing spending, track results, and monitor return on investment.
- Introduce omnichannel loyalty and rewards programs, including points, discounts, and gifts, to engage customers throughout their online and in-store journeys and on special occasions.
Ordering and delivery
Multichannel order management:
Receive and process orders from online and offline channels, check availability and pricing, communicate with customers and colleagues, and review correspondence in one window.
Product information management:
Maintain a complete, current view of your SKUs and product specifications to simplify ordering, quotations, inventory management, and invoicing.
Supply management:
Calculate delivery costs, submit delivery requests, notify customers of order status, and manage couriers through integrated automated workflows.
Ordering and delivery
- Receive and process orders from online and offline channels, check availability and pricing, communicate with customers and colleagues, and review correspondence in one window.
- Maintain a complete, current view of your SKUs and product specifications to simplify ordering, quotations, inventory management, and invoicing.
- Calculate delivery costs, submit delivery requests, notify customers of order status, and manage couriers through integrated automated workflows.
Customer support
Multichannel assistance and support:
Serve customers through their preferred channels, including phone, email, messaging, and self-service portals. Give service teams comprehensive digital tools, AI-powered workflows, and detailed customer information.
Contact center automation:
Improve contact center performance with intelligent tools for managing inquiry queues, coordinating omnichannel communications, and monitoring agent performance in real time.
Returns processing:
Simplify returns with fully automated digital workflows. Consolidate return, exchange, warranty, and repair information for deeper analysis.
Customer support
- Serve customers through their preferred channels, including phone, email, messaging, and self-service portals. Give service teams comprehensive digital tools, AI workflows, and detailed customer information.
- Contact center automation: Improve contact center performance with intelligent tools for managing inquiry queues, coordinating omnichannel communications, and monitoring agent performance in real time.
- Simplify returns with fully automated digital workflows. Consolidate return, exchange, warranty, and repair information for deeper analysis.
Risk and compliance
Customer privacy management:
Establish personal data compliance procedures aligned with industry standards and privacy laws, including GDPR and CCPA.
Regulatory compliance monitoring:
Support organization-wide compliance through centralized management of regulations, compliance plans, and employee policies.
Litigation management:
Streamline litigation management, standardize document formats, and improve legal workflows and collaboration.
Certification management:
Monitor and manage certification across the organization to ensure full regulatory compliance.
Internal audit:
Manage audit processes for all financial, physical, and legal assets in your organization.
Risk and compliance
- Customer privacy management: Establish personal data compliance procedures aligned with industry standards and privacy laws, including GDPR and CCPA.
- Regulatory compliance monitoring: Support organization-wide compliance through centralized management of regulations, compliance plans, and employee policies.
- Streamline litigation management, standardize document formats, and improve legal workflows and collaboration.
- Monitor and manage certification across the organization to ensure full regulatory compliance.
- Manage audit processes for all financial, physical, and legal assets in your organization.
Employee experience
Employee lifecycle management:
Implement consistent HR workflows for effective recruitment, onboarding, development, retention, and offboarding.
Employee request management:
Improve employee satisfaction with a convenient solution that automates leave, travel, expense reimbursement, and other requests.
Employee retention:
Improve employee engagement and loyalty with tools for surveys, training, compensation, and performance reviews. A systematic approach to feedback and development helps reduce turnover.
Collaboration and knowledge sharing:
Unify communications, collaborate, share knowledge and documents, organize tasks and meetings, and manage reviews and approvals.
Employee experience
- Employee lifecycle management: Implement consistent HR workflows for effective recruitment, onboarding, development, retention, and offboarding.
- Employee request management: Improve employee satisfaction with a convenient solution that automates leave, travel, expense reimbursement, and other requests.
- Employee retention: Improve employee engagement and loyalty with tools for surveys, training, compensation, and performance reviews. A systematic approach to feedback and development helps reduce turnover.
- Unify communications, collaborate, share knowledge and documents, organize tasks and meetings, and manage reviews and approvals.